Terms of Service
Last Updated: October 2026 • SaathCare Innovations Pvt Ltd (Proposed)
1. Nature of the Platform
SaathCare provides a technology and coordination platform connecting remote family members (“Requesters”) with vetted on-ground assistance partners (“Care Partners”) to deliver non-medical companionship, hospital appointment accompaniment, prescription pickup, and approved local administrative errands for senior citizens (“Care Recipients”) in designated Indian cities.
2. Strict Non-Medical & Non-Clinical Disclaimer
SaathCare is NOT a hospital, healthcare establishment, medical clinic, nursing agency, or emergency medical response provider. Care Partners are non-clinical companion facilitators and errand assistants. Under no circumstances do Care Partners provide medical diagnosis, clinical treatment, prescription advice, medication administration, intravenous or intramuscular injections, or nursing care. SaathCare does not substitute for qualified physicians or certified nursing practitioners.
3. Errand Scope & Financial Boundaries
To prevent disputes and safeguard senior financial security:
- Care Partners shall NEVER sign legal deeds, property documents, banking agreements, or cheques on behalf of the Requester or Recipient.
- Care Partners shall NEVER ask for, receive, or handle bank net-banking passwords, UPI PINs, ATM debit card security codes, or one-time passwords (OTPs).
- Reimbursements for pharmacy and grocery supplies must match printed store cash memos or official GST tax invoices provided at delivery.
4. Mutual Dignity & Code of Conduct
All interactions between Care Partners, seniors, and remote family members must be conducted with mutual respect, dignity, and courtesy. SaathCare reserves the right to immediately cancel visits and suspend services in instances of harassment, abuse, unsafe household conditions, or requests that violate Indian law.
5. Limitation of Liability
To the fullest extent permitted under applicable law, SaathCare shall not be liable for unforeseen medical occurrences, clinical outcomes of hospital visits, transit delays resulting from urban traffic or weather emergencies, or actions performed outside our pre-approved written task scopes.
6. Governing Law & Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of the Republic of India. Any legal dispute or proceeding arising out of or related to these terms shall be subject to the exclusive jurisdiction of the competent courts in Gautam Buddha Nagar / Noida, Uttar Pradesh, India.