Privacy Policy & Data Dignity

1. Commitment to Family Privacy

At SaathCare (“SaathCare”, “we”, “us”, or “our”), we recognize that inviting assistance into an aging parent’s personal home requires the highest degree of confidence. We handle all personal information with strict confidentiality, in adherence with India’s Digital Personal Data Protection Act (DPDPA) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules.

2. Information We Collect

We collect only the minimum necessary information required to coordinate and safely fulfill non-medical assistance visits:

• Remote Coordinator Information: Full name, contact telephone number (for WhatsApp/SMS milestone delivery), email address, and billing details.
• Care Recipient Information: Senior loved one’s name, age group, residential address, landmark, PIN code, and native language preference.
• Operational Visit Notes: Non-sensitive logistical guidance such as building elevator accessibility, hospital appointment tokens, or preferred local chemist names.

Explicit Clarification: We do NOT collect, store, or require sensitive medical history, complete clinical diagnostic records, bank account passwords, ATM PINs, or biometric identity documents from users.

3. How We Share Information with Care Partners

To fulfill a scheduled visit, the assigned Care Partner receives only the operational data strictly necessary for the scheduled window:

• The recipient’s first name, residential pickup address, and visit time slot.
• Relevant task objectives (e.g. “Escort to OPD reception at Sahyadri Hospital”).
• Care Partners are bound by non-disclosure agreements prohibiting recording, photographing, or discussing senior household affairs outside designated service summaries.

4. Third-Party Sharing & Non-Monetization

We adhere to a zero data monetization policy. We never sell, lease, rent, or trade your family’s telephone numbers, home addresses, or behavioral data to pharmaceutical companies, insurance brokers, advertisers, or third-party telemarketers.

5. Data Retention & Erasure Rights

You maintain full ownership of your family records. You may at any time request an export or complete deletion of your profile, address records, and past visit summaries by notifying our privacy officer.